Careers at IPA

Desktop Support Technician

Duties:

• Perform Level 2 desktop support for all workstations.
• Documentation of problems reported and implemented solutions.
• Prepare computers for new and existing employees.
• Install and maintain desktop and laptop workstations, printers and peripherals.
• Preserve the integrity of profiles and system configurations.
• Securing of unused workstations.
• Refurbish unused workstations.
• Test and inventory functioning and non-functioning components.
• Arrange for disposal of non-functional equipment.
• Setting up and securing audio-visual equipment as needed.
• PBX and telecommunications equipment setup and maintenance.
• Perform other tasks as assigned.

 
Qualifications:
The Desktop Support Technician administers desktop and laptop workstations and responds to user calls for support, diagnosing equipment and configuration issues with a variety of applications at user's desk, via e-mail, via phone and over a VPN to our remote offices. Required qualifications include:

• Two years desktop support experience in a Microsoft Network environment.
• Full understanding of typical PC hardware and software installation.
• Proven ability to troubleshoot and solve software and hardware problems.
• Strong interpersonal and communication skills.
• Excellent customer service and problem solving skills.
• Ability to adhere to procedures, maintain accurate and detailed records, and demonstrate commitment to solving user problems.
• Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment
• Strong familiarity with Microsoft Office

 
The ideal candidate will possess:
Advanced Windows XP operating system knowledge and troubleshooting skills; experience with RedHat and SuSE based LINUX distributions; experience with Novell Netware client and/or server software; two years of administration experience with Microsoft networking and productivity software; hardware installation skills; familiarity with network security hardware; the willingness and desire to learn new systems; the ability to communicate with end users; excellent organizational, interpersonal, written, and verbal communication skills; the ability to perform comfortably in a fast-paced, deadline-oriented work environment; the ability to successfully execute many complex tasks simultaneously; and the ability to work as a team member, as well as independently.
 
Applicants who do not meet the above requirements will not be considered.
 
Applicants must send a cover letter with salary requirements and resume to:
Independent Project Analysis, Inc.
ATTN: Human Resources
44426 Atwater Drive
Ashburn, VA 20147
FAX: 703-729-8301
e-mail: careers@ipaglobal.com
Visit our website @ www.ipaglobal.com
IPA is an Equal Opportunity Employer
This job is located in Ashburn, Virginia, USA.