IPA Software Help & Support
Your experience with IPA software matters to us and we’re committed to providing the support you need every step of the way. This guide provides resources and troubleshooting information to help resolve any issue you might be experiencing.
Get support for an IPA software application
Whether you need technical assistance, have a question about features, or simply want to share feedback, our dedicated support team is here to help! Please send a message to the appropriate email address below to get software-specific support.
- IPA Platform: platform@ipaglobal.com
- CEC Validator: cecsoftware@ipaglobal.com
- FEL Toolbox: felsoftware@ipaglobal.com
- Project Data Portal (PDP): pdp@ipaglobal.com
- Site Portfolio Tool (SPT): spthelp@ipaglobal.com
- TrueCost: truecost@ipaglobal.com
- Opportunity Assessment Tool (OAT): oatsupport@ipaglobal.com
Access the help experience within the IPA software platform
Our in-app help tool is a quick and convenient way to find the guidance you need—right when you need it. To access our in-app help tool, simply click the block icon next to your name in the upper-right corner of the screen. This will open the user profile and navigation panel, where you can easily select Help.
What is the System Message Banner?
The system message banner is displayed at the top of the IPA platform application screens to keep you informed of important software updates, scheduled maintenance, or key events that may impact your experience. We recommend keeping an eye on this banner for timely announcements and helpful information to make the most of your time on the platform.
About 404 Errors
We hope you never receive a 404 error (or “404 Not Found“ error) when using an IPA application, but here’s some handy info just in case. A 404 error means your browser reached the website’s server, but the server couldn’t find anything at the URL you entered.
Common reasons for a 404 error:
- The page was deleted or moved without updating the link
- The link you followed is outdated or broken
- You typed the URL incorrectly
- Firewall or security setting
- Server or DNS misconfiguration
What to do if you experience a 404 error in an IPA application:
The IPA Software Team will always let users know if we are removing a page or updating to a new URL. If you do experience a 404 error, we recommend taking the following actions:
- Reload the page to force your browser to retrieve the most recent version of the application
- If the page still doesn’t load, double check the spelling of the URL, including checking case sensitivity, and try again
- If that doesn’t solve the issue, ask your IT department if your company’s firewall or security settings have changed
- If the 404 error remains, send a message to the software email address listed above to notify IPA